Life, Death, & MRO: How FAMe:Maintenance Keeps Medical Equipment (and you) Healthy

We hear all the time that ERP systems are important, but it’s not like life-or-death.  But for our Customers who provide Medical Services, that is not true. Properly maintaining diagnostic equipment is a matter of life-or-death — or at least avoiding serious injury.

While FAMe:Maintenance has become a key tool for SAP Business One Customers in many industries to address the maintenance of their plant and equipment, it has likewise become essential for those Customers who provide Healthcare Diagnostics.  For most diagnostic equipment, our Customers must be able to show that the equipment is properly and regularly maintained, calibrated, and in some cases certified.

One of our Customers in New York has over 50 diagnostic facilities, with equipment ranging from sonograms to nuclear imaging.  I don’t know about you, but if I need a procedure requiring anything ‘nuclear’, I prefer that it operate correctly.  In addition, they have to maintain all of those facilities.  To do this, they have hundreds of maintenance contracts (many required by Medicare) with outside providers, and an internal staff for everything else.  Knowing what requires service, when and by whom, is essential to running a safe, productive, and financially viable medical practice.  To actually do it successfully requires a fully integrated Maintenance Management System.

Using FAMe:Maintenance, which is totally integrated with Fixed Assets: Enterprise (FAMe) and SAP Business One, the Customer is now able to track and manage all of the maintenance contracts (including Vendor obligations for scheduled maintenance), manage all scheduled maintenance, and capture and resolve all unscheduled maintenance – all to ensure that the facilities and equipment are maintained and operating at the highest possible levels.  All aspects of equipment and facilities are now tracked in detail providing KPI data on usage, costs, repairs, calibrations, and maintenance schedules.  While this fully justified the investment in B1:Maintenance, as a bonus, they were able to identify how they could save over $250,000 per year on their Maintenance Contracts.

FAMe:Maintenance provides the client with the confidence that their equipment is properly maintained, tracked and financially managed.  This is key not only financially, since their equipment represents the largest line item on their balance sheet, but more importantly, for their patients, where properly maintained equipment can be a matter of life and death.

FAMe:Maintenance Helps Auto Parts Manufacturer Achieve MRO Goals

Blog - MROMaintaining your PP&E (Property, Plant and Equipment) is as much an art as it is a science.  But, nowhere else in your organization does the adage ‘knowledge is power’ more aptly apply.  For manufacturers, uptime of the plant is essential.  Failure of anything in the manufacturing process causes both down-line and ancillary disruption.  And that disruption is expensive, both operationally and financially.

No one knows this more than one of our Customers in the Auto Parts manufacturing business.  They are ISO 9000 certified, rightfully very proud of that, and dead serious about maintaining the standards and operational efficiencies that they achieve as a result.  We at B1 Fixed Assets know that overall PP&E maintenance expenses can be reduced by over 50% with a properly implemented Scheduled Maintenance plan.  And, the savings from a reliable operation are equally significant.  Our Customer doesn’t just know that – they live it.  Every day, every week.

With FAMe:Maintenance, they continue to meet their existing high standards, get the feedback they are accustomed to getting, and are confident that their operations will continue at their currently exceptional levels.  They receive Analytics like Meantime Between Failures, On-time Performance of Scheduled Maintenance, ‘Wrench-time’ for each technician / mechanic.  And, they even got a couple of huge bonuses.

First, in addition to these ‘in the past’ analytics, they have Predictive Analytics – seeing into the future based on past trends.  OLAP Cubes, Parts Inventory levels based on planned maintenance schedules, repair / replace patterns and criteria — just to name a few.  And, Process Analytics – like being informed about an Equipment Warranty, so that necessary steps can be taken to realize the chargeback.  Or, seeing an upcoming PM procedure, while processing either a repair or another PM procedure, so that the equipment can be taken offline once, not twice.

Second, prior to FAMe:Maintenance, their Plant Maintenance system was a ‘silo’ system, running separately from the rest of the Company.   Now, they have full integration with SAP Business One, its Inventory and its Financials.  They also get the 360-degree view of all Equipment by utilizing FAMe.  Not only does Plant Management see more and see deeper, but now financial managers and executives can see more and manage better.

Is it possible to improve an ISO 9000 certified operation?  Well, they just did.

Imagine the level of improvement you can realize if you are not already operating at their level.

Exciting Opportunities in 2013 Fixed Assets: Enterprise, FAMe:Rental and FAMe:Maintenance

We made it! Another year is in the books and we look forward to 2013 with anticipation of continued success for our SAP Business One community of partners. And while 2012 was a very good year for B1 Fixed Assets, primarily through the success of our Fixed Assets: Enterprise (FAMe) solution, we’re confident that our latest solutions will prove to be even more successful as we move forward.

As we ring in the new year, newly released FAMe:LeaseRental is positioned to be an elite add-on for the SAP Business One community. By filling a huge void in the current SAP B1 solution, FAMe:LeaseRental will provide multiple levels of functionality including Rental Contract Management, Delivery of Goods, Equipment Tracking, a thorough Rental Return process, Rental Analytics, and more.

Clearly a vertical solution for the SAP Business One community, we expect FAMe:Rental to not only bring new users to the table, but to also bring some existing users back to the table – all in need of an SAP caliber solution that can help them manage their Rental processes.

Utilization, efficiency, and rate maximization are tremendously important in the rental world. FAMe:LeaseRental helps users properly manage rental inventory, track costly damage repairs imposed by customers, sell additional goods and services with the rental, and ultimately maximize the profitability of each individual rental asset.

Do you have prospects or clients who:

  1. Utilize a contract to facilitate a rental process?
  2. Need a more robust system for managing their rental assets?
  3. Know they’re bleeding capital, but can’t seem to stop it?

Happy New Year!! Here’s to a most successful 2013 – together!