Do You Need FAMe Work Orders or SAP Service Calls?

FAMe Maintenance Work OrdersFAMe has an Equipment Maintenance capability that provides Maintenance Contracts and Maintenance Work Orders (MWOs) for any and all Equipment, whether owned by the Company, or owned by their Customers. MWOs are based on Asset Masters, which serve as ‘Equipment Cards’.  These Asset Masters contain considerably more information than an SAP Equipment Card, making them far more powerful when working with Equipment.

SAP Business One has a Service capability that provides Service Contracts and Service Calls for Equipment that has only been sold to Customers.  These Service Calls are based on SAP Inventory Items / Serial Numbers that have been delivered to a Customer using the Sales and AR functions.

Understandably, many of our customers see these similarities and differences and need some help in understanding where SAP Service capabilities fall short and where FAMe becomes increasingly necessary.  Take a look at this quick comparison of SAP Service and FAMe:Maintenance as they relate to many of the required functionalities used in equipment maintenance.

Capability SAP Service FAMe Maintenance
Warranty / Service Contracts
– With Customers YES YES
– With Vendors / Manufacturers NO YES
Types of Property, Plant, and Equipment
– Equipment Sold to Customers YES YES
– Equipment Rented to Customers NO YES
– Owned Equipment NO YES
– Internal Facilities NO YES
Types of Maintenance handled
– Unscheduled YES YES
– Scheduled / Preventive NO YES
– Scheduled based on Meters / Usage NO YES
– Follow-ons YES YES
– Rental Return NO YES
– Handles a single Procedure YES YES
– Handles Multiple Procedures NO YES
– Can be assigned to Techs or Vendors NO YES
Parts and Labor
– Manages Parts and Labor in General YES YES
– Manages Parts and Labor by Procedure NO YES
– Manages Parts by Technician NO YES
Technician Performance
– Parts used versus estimated NO YES
– Labor used versus estimated NO YES
– Actual Cost versus estimated NO YES
– Actual Downtime versus estimated NO YES
Overall Work Order Performance
– Process Alerts during initial entry NO YES
– On- time Completion analysis NO YES
– Elapsed Time from Capture to Completed NO YES
– Multi-step Elapsed Time Capture NO YES 


This comparison makes it easy to see how truly powerful FAMe:Maintenance is for its users.  But looking beyond just basic capabilities, now see some of the resultant benefits that come from using FAMe MWOs versus SAP Service Calls:

  • A Service Call requires that the Item / Serial Number be ‘sold’ to the Customer who possesses it. This is fine if all Equipment being serviced is actually sold. It is not ok if the Equipment is owned, Rented to the Customer, or Leased to the Customer. For each of these scenarios, the Equipment is likely a Fixed Asset on the Books, and not in Inventory at all.
  • FAMe Equipment Maintenance manages scheduled maintenance for each piece of Equipment, where SAP Service does not.
  • MWOs have detailed time stamps which track latency from MWO Capture, through Assignment, Dispatch, Arrival, Start, Finish, and Close.
  • MWOs manage multiple procedures, where Service Calls do not.
  • If there are multiple maintenance processes to be performed (almost always the case with Scheduled Maintenance), these would be notated but not managed in a Service Call. MWOs manage multiple procedures from beginning to end.
  • MWOs are multi-technician, where a Service Call is not.
  • Each Procedure in a MWO can be individually assigned to different Technicians, or outsourced to different Vendors. A Service Call is an ‘all or nothing’ process.
  • MWOs recognize Maintenance Contracts with Vendors for managing Warranties and other contracts, ensuring that MWOs can be charged back to the Vendor, or the proper Vendor can be assigned the MWO, or any charges from the Vendor related to the MWO are correct.
  • MWOs have process alerts, when entered, that let Maintenance Managers know all of the conditions that affect the discharge of the MWO – Customer Credit Hold, Parts Availability, PMs outstanding, etc.
  • MWOs can manage Parts by Technician, allowing proper inventory control for rolling inventory.
  • MWOs manage estimated and actual Parts and Labor by Procedure, allowing accurate performance measurements for Technicians and Procedures.
  • MWOs manage estimated and actual out-of-Service times by Procedure, allowing accurate performance measurements for Technicians and Procedures, which enable better predictions with future MWOs.
  • MWOs manage all activities and costs in SAP documents at the individual Equipment level, which enables accurate and timely management of equipment replacement decisions.

The difference is substantial.  For companies who live and breathe MRO, having a solution that goes as deep as FAMe:Maintenance is crucial to long-term success.

We would love to talk to you about how this Equipment Maintenance solution could help you increase operational performance.  Contact us for more information.

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