Life, Death, & MRO: How FAMe:Maintenance Keeps Medical Equipment (and you) Healthy

We hear all the time that ERP systems are important, but it’s not like life-or-death.  But for our Customers who provide Medical Services, that is not true. Properly maintaining diagnostic equipment is a matter of life-or-death — or at least avoiding serious injury.

While FAMe:Maintenance has become a key tool for SAP Business One Customers in many industries to address the maintenance of their plant and equipment, it has likewise become essential for those Customers who provide Healthcare Diagnostics.  For most diagnostic equipment, our Customers must be able to show that the equipment is properly and regularly maintained, calibrated, and in some cases certified.

One of our Customers in New York has over 50 diagnostic facilities, with equipment ranging from sonograms to nuclear imaging.  I don’t know about you, but if I need a procedure requiring anything ‘nuclear’, I prefer that it operate correctly.  In addition, they have to maintain all of those facilities.  To do this, they have hundreds of maintenance contracts (many required by Medicare) with outside providers, and an internal staff for everything else.  Knowing what requires service, when and by whom, is essential to running a safe, productive, and financially viable medical practice.  To actually do it successfully requires a fully integrated Maintenance Management System.

Using FAMe:Maintenance, which is totally integrated with Fixed Assets: Enterprise (FAMe) and SAP Business One, the Customer is now able to track and manage all of the maintenance contracts (including Vendor obligations for scheduled maintenance), manage all scheduled maintenance, and capture and resolve all unscheduled maintenance – all to ensure that the facilities and equipment are maintained and operating at the highest possible levels.  All aspects of equipment and facilities are now tracked in detail providing KPI data on usage, costs, repairs, calibrations, and maintenance schedules.  While this fully justified the investment in B1:Maintenance, as a bonus, they were able to identify how they could save over $250,000 per year on their Maintenance Contracts.

FAMe:Maintenance provides the client with the confidence that their equipment is properly maintained, tracked and financially managed.  This is key not only financially, since their equipment represents the largest line item on their balance sheet, but more importantly, for their patients, where properly maintained equipment can be a matter of life and death.

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